ZEB Staples ( a division of ZEB
Manufacturing, Inc. )
487 Hillside Ave., 2nd Fl.
Hillside,
NJ 07205
Phone: (908) 687-7200
Fax: (908) 687-7201
2. Do you have a minimum order?
If so, what is it?
3. Do I need to order full cases, or can I order one box?
4. What is your returns process?
5. How do you identify a wire staple?
6. Why are there so many types of staples?
8. What if I have other questions?
1. How do I order? FAQ
See the Contact Us
page. Email, Phone (908-687-7200) or
Fax (908-687-7201). Someday we will
incorporate a full featured shopping cart, but for now, please see our Order) page for the process of How to Order.
2. Do you have a minimum order? If so, what is it? FAQ
Retail customers do not have a minimum order. Resellers have a $50 minimum order,
excluding shipping.
3. Do I need to order full cases, or can I order one box? FAQ
As long as you meet or exceed the minimum order, you can order whatever you need. We also ship mixed cartons, meaning that single cartons may have multiple products in them depending upon your needs. The same with pallets.
4. What is your returns process? FAQ
Luckily we have less than 0.2% returns. You must notify us in advance that you are
returning the product and why. It is
not necessary to obtain a return authorization. You must return the product in salable condition and freight
prepaid. Please note that typical small
package shippers do not provide sufficient protection, and you may need to
double pack. We will inspect the
product upon its return, and will credit you 80% of the acceptable product
value (There is a 20% inspection and restocking charge). If the product is determined to be defective
for some reason, we will return 100% of the invoice amount.
5. How do you identify a wire staple? FAQ
Crown width
- Staples are identified primarily by the width of the top of the staple (known
as the crown width). Manufacturers
refer to both the inside crown width and the outside crown width. See our online Catalog.
Crown type –
ZEB makes flat, round, and hump type crowns.
Leg length
is the length from the top of the staple to the tip of the leg.
Wire thickness
is the dimension through the top of the crown or the side of the leg.
Wire width
(or length) is the dimension of the wire in the direction of the strip length
opposite to the thickness dimension.
Very few staples are round. Most
are flattened and so have thickness and width dimensions.
Point is the type of point the staple has at the tip of the
legs. ZEB makes Divergent, Chisel,
Outside Chisel, and Blunt points.
Wire type – ZEB
makes staples using Electrogalvanized steel, Liquor Finish steel,
stainless steel, Monel, aluminum, and bronze.
Obviously, we prefer to use a material that is hard enough to penetrate
in use and NOT collapse. See the video
at the bottom of this page.
Glue is what holds each staple together into a strip. Too much glue may cause driveability
problems, and too little glue may cause excessive strip breakage.
6. Why are there so many types of staples? FAQ
Each staple gun manufacturer prefers a unique type of
staple so that people would need to buy their staples and their staple
guns. Today there are thousands of
types of staples. ZEB makes over 900
types. Our products are made to fit
many of these staple guns. We speak in
any staple gun language like a “Tower of Staples”.
7. How are staples
made? FAQ
Two basic ways, one or a few wires at a time, or a
whole strip at a time. Since most of
ZEB’s products are lower volume specialty products, we prefer the flexibility
that single, double, triple or quadruple wire fabrication gives us. In this case, the wire(s) are fed from coils
into a machine that cuts the wires to the correct length, while at the same time
it cuts the correct points. Then a
forming tool drops over an anvil and the staple shape is formed. Next as the forming tool moves out of the
way another tool pushes the staples onto a heated track where glue is applied
and then dried. As the staples progress
down the track they reach a switch where the strip is cut to the desired
length. The staples are then inspected
and packed. This process is best for
small volume runs (1,000,000 staples or less), or when the ability to easily
change strip length is important, or when consistency from staple to staple is
important. For example, we can be quite
certain, in a single wire process, that the coil of wire has the same strength
characteristics throughout the coil.
This makes for very consistent staples.
Also, this process has a large diversity of point choices.
The “band line” process used for high volume
production utilizes the desired number of wires that make up an entire
strip. This group of wires is glued
together into a ribbon or “band” of wire that is then fed into a heavier duty
machine than the one described above, since it must handle cutting 80-210 wires
simultaneously. This is good for high
speed, volume production to achieve the lowest cost. Glue control and composition is important here, since it is
important to apply enough glue to hold the band together through the forming
process, but not to apply too much glue that will cause buildup in the staple
guns and reduce driveability of the staples (the ability to shear off the
staples from the strip). Wires must be
sufficiently consistent in strength from coil to coil otherwise individual
staples may have penetration problems, especially in harder woods.
8. What if I have other questions? FAQ
See the Contact Us
page. Simply send us your question(s)
via email, or Call (908-687-7200) or Fax (908-687-7201). Or contact us using one of those ways and
ask us to return your call. If many of
you ask the same questions, you may find the response on this page.
OEM brands noted above are
the property of their respective companies.
See our Staples – It’s the Wire! Video (2.5 min – Broadband
suggested)
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